Welcome to Temple Hill Group
Improved access web copy for GP practices
Many more GP appointments now available in Dartford, Gravesham and Swanley
We are delighted to announce that from 1 October 2018, you can book to be seen by a GP, nurse and other health professionals until 8pm Monday to Friday, and at weekends and bank holidays.
This is part of a national drive to improve access to GP services and give people the opportunity to see health professionals at a time that suits them.
The appointments won’t always be at this surgery, but your notes will be available to the GP, nurse or other health professional, providing you give your consent.
To find out more, and book one of these appointments, please contact us and speak to the receptionist, who will help you see the right person for your needs.
We will offer the new appointments routinely but please tell us if you particularly need a Saturday, Sunday or evening slot. We will also tell you where the appointment will be
Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.
Find out more about how we are improving access for you https://www.dartfordgraveshamswanleyccg.nhs.uk/
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Prescription Ordering Direct
A convenient repeat prescription ordering service.
Over the phone: CALL 0300 131 1100 between 9am and 5pm Monday - Friday Excluding Bank Holidays.
With the free mobile app: DOWNLOAD Healthera Available 24/7
To help with the long waiting times on your telephone calls being answered we have had our telephone system reprogrammed to allow all of our 3 surgeries to answer incoming calls. The reception staff will ask you what surgery you would like to be seen at to make sure your appointment is at the surgery of your choice.
SMS Text Messaging
You will be sent two reminders about your booked appointments with the opportunity to text back CANCEL if this is no longer required. If you do not wish to receive appointment reminders please contact the surgery and ask to opt out of SMS text messages. We would encourage you to use this system as it will reduce the amount of wasted appointments which cost the NHS vast amounts of money each year. Thank you for your cooperation.
2018/19 FLU Season
If you are aged 65 years and over or aged under 65 in a clinical risk group including Pregnant Women book you Flu Vaccine Now.
Named Accountable GP
From 1st April 2015 the GP Contract, held with NHS England, requires GP practices to allocate a Named GP to every patient.
This is to inform you that Temple Hill Surgery has met this requirement and all patients have been allocated a Named GP.
If you wish to know who your Named GP is please contact Reception.
PLEASE NOTE: There is no requirement for you to see your Named GP, you can still choose to see any Doctor or Nurse in the practice.
We would like our patients to know that we are a training practice. This means that the surgery will be involved in hosting and training fully qualified hospital doctors seeking to gain experience in General Practice. You may be offered an appointment with one of these doctors or see them sitting in with our regular clinicians. Although gaining General Practice experience, you can expect the same quality of care as you would normally. If you have any questions about this, please do not hesitate to contact us.
Booking Doctors Appointments
Pre-bookable doctors appointments are bookable 2 weeks in advance. This will hopefully cut down on the number of appointments wasted each month as often the appointments are forgotten. Each day the surgery will release on-the-day appointments for patients who need to be seen on the day. Please note when booking an on-the-day appointment that the GP's and Nurse Practitioners will only deal with the issue that is an emergency. Please make an ordinary appointment for any other issues.
Hepatitis A Vaccine
There is a national shortage of hepatitis A vaccine which is likely to last for several months. We are currently unable to obtain supplies.
Emergency Dental Treatment
Doctors are no longer permitted to treat dental problems. If you feel you require antibiotics you should contact your own dentist or the Out of Hours Service on 01634 890300.
Message to Female Patients
It is important that you attend for regular Cervical Smears. If you have received a letter inviting you to make an appointment, please do so as soon as possible.
Friends & Family Test
In line with all other surgeries we are required by NHS England to ask patients to take part in a Friends & Family Test survey each time they contact the surgery. Please speak to the receptionist who will be happy to supply you with the test.
Patient Participation Group
This Practice is committed to improving the services we provide to our patients. To do this, it is vital that we hear from people about their experiences, views and ideas for making services better. By expressing your interest, you will be helping us to plan ways of involving patients that suit you. It will also mean we can keep you informed of opportunities to give your views and up to date with developments within the Practice. Please let us know if you are interested in becoming involved in the Practice Patient Participation Group.
(Site updated 08/11/2018)