Appointments

Urgent Appointments 

Urgent appointments can be made from 8.00am Monday to Friday, on the day: 

• using the NHS App
• by completing this online form (eConsult).  eConsult will provide the practice response time at the end of the form, or if needed direct you to another service.
• calling 01322 226090, 01474 855000, 01322 382181
• in person

Routine Appointments

Routine appointments can be made from 8.00am Monday to Friday:

• using the NHS App for same day appointments (subject to availability).
• by completing this online form (eConsult) for an appointment within two weeks.
• calling 01322 226090, 01474 855000, 01322 382181 for same day appointments (subject to availability).
• in person for same day appointments (subject to availability).

Severe Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding call am ambulance (Telephone: 999) before calling the surgery.

Self Book Appointments

Self-book Appointments can be booked via our self-booking service which can be accessed through your NHS account online and via the NHS App.

You can self-book for:

• GP's and Advanced Clinical Practitioners 
• Pharmacist Minor Illness Clinic. The pharmacist can help treat:
  • Earache (aged 1 to 17 years)
  • Impetigo (aged 1 year and over)
  • Infected insect bites (aged 1 year and over)
  • Shingles (aged 18 years and over)
  • Sinusitis (aged 12 years and over)
  • Sore throat (aged 5 years and over)
  • Urinary tract infections or UTIs (women aged 16 to 64 years)
  • Coughs
  • Colds
  • Tummy trouble
  • Aches and pains
• Physiotherapy First Contact Physio's are experts in the assessment and management of musculoskeletal (MSK) conditions and can assess patients with soft tissue, muscle and joint pain and advise on the most appropriate management.
• Phlebotomy appointments are available through the week. Appointments can only be made if a Clinician has ordered the blood tests. 

Extended Hours Access Appointments

For convenience we may be able to offer you an appointment outside of the practice's standard hours, such as a Nurse, HCA or Physio appointment. The appointment may be offered in the evening, outside of the practice's usual hours between 6.30pm and 8pm, or on a Saturday. Our aim is to offer patients in our area, access to more convenient appointments. Please note, the services we offer within these hours will change through the year to fit patient demand.

Your appointment may be remote or at Temple Hill Surgery. You will be advised which at the time of your booking.

Home Visits

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will make a decision as to whether referred to the Home Visiting Team, based on the patient's medical condition and the urgency of the issue. Patients are requested to telephone before 10am to request a visit for that day. Emergency visits only will be arranged after that time. We ask that receptionists are given as much information as possible to enable the doctor to allocate priority to home visits. 

Your Appointment may be offered to you;

• By phone
• Face to face at the surgery
• On a video call

Appointments by phone or video call can be more flexible. This often means the doctor or nurse can help you sooner.

Cancellations

Can't make it?
Don't need it?
Cancel it

Please inform us as soon as possible if you cannot attend an appointment in order that we can give the slot to someone else. The practice policy is to warn patients who fail to turn up without prior notice and repeat offenders will be asked to find another doctor.

Patients can cancel or change appointments by;

• using the NHS App
• telephoning the practice, where patients can select the option to cancel an appointment.
• responding to the text reminder sent to patients by the practice, in the lead-up to the appointment.

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp