Appointments
We have now moved to total triage and ask patients to submit an online appointment request, which will be reviewed by a GP and the most appropriate action taken based on clinical need. You can access the appointment request on the homepage
Contact us online
If you do not have a smart phone and no other form of digital access please contact the surgery by telephone or in person and our reception team will be happy to help you fill a form which will then be assessed along with the others.
Tel 01322 226090, 01474 855000, 01322 382181
Severe Emergencies
If you are confronted by a serious problem such as severe chest pain or severe bleeding call am ambulance (Telephone: 999) before calling the surgery.
Extended Hours Access Appointments
For convenience we may be able to offer you an appointment outside of the practice's standard hours, such as a Nurse, HCA or Physio appointment. The appointment may be offered in the evening, outside of the practice's usual hours between 6.30pm and 8pm, or on a Saturday. Our aim is to offer patients in our area, access to more convenient appointments. Please note, the services we offer within these hours will change through the year to fit patient demand.
Your appointment may be remote or at Temple Hill Surgery. You will be advised which at the time of your booking.
Home Visits
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will make a decision as to whether referred to the Home Visiting Team, based on the patient's medical condition and the urgency of the issue. Patients are requested to telephone before 10am to request a visit for that day. Emergency visits only will be arranged after that time. We ask that receptionists are given as much information as possible to enable the doctor to allocate priority to home visits.
Your Appointment may be offered to you;
- By phone
- Face to face at the surgery
- On a video call
Appointments by phone or video call can be more flexible. This often means the doctor or nurse can help you sooner.
Cancellations
Can't make it?
Don't need it?
Cancel it
Please inform us as soon as possible if you cannot attend an appointment in order that we can give the slot to someone else. The practice policy is to warn patients who fail to turn up without prior notice and repeat offenders will be asked to find another doctor.
Patients can cancel or change appointments by;
- using the NHS App
- telephoning the practice, where patients can select the option to cancel an appointment.
- responding to the text reminder sent to patients by the practice, in the lead-up to the appointment.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp