Welcome to Temple Hill Group 


econsult live png
  eConsult.  Simply use the online consultation form to tell us about your symptoms.  A member of our practice will come back to you.  We might be able to give you the help and advice you need, without you having to phone or come into the practice. 

For your safety and ours we ask that all patients wear a face covering when attending any of our sites for any reason. 

These measures are vital if we are to protect patients, the NHS workforce and the nation’s health.   Thank you.

FACE COVERINGS

Covid Vaccination Helpline

Questions, Concerns or worries about vaccination?

Please call the number below

0330 320 4444 or email to book a call back office@involvekent.org.u


Cervical screening

The cervical screening now tests for Human Papilloma Virus (HPV), known to be responsible for causing changes in the cells of the cervix. The screening starts at age 24 and 6 months until the age of 65.

For more information please visit:

https://www.nhs.uk/conditions/cervical-screening/

 

NHS screening

For more information about the type of screening available under the NHS follow the link.

https://www.nhs.uk/conditions/nhs-screening/

Ear irrigation

The surgery is offering ear irrigation in Temple Hill Surgery and West Kingsdown Medical Centre.

 

What is earwax?

 

Earwax forms a protective coating of the skin in the ear canal and minute amounts are made continually.  The quantity of earwax varies from person to person and may cause a feeling of fullness and dullness in hearing.  A plug of wax is not serious, but can be irritating for the patient.  Do not try to clean the ear canal with cotton wool buds.  This only pushes the wax in further – let the ear clean itself.

 

What can I do if there is a build-up of wax causing problems?

 

Ear Drops:

 

  • Eardrops alone will often clear a plug of wax, and you can buy drops from the pharmacy.
  • Warm the drops to room temperature before using.
  • Put a few drops in the affected ear and lie on the side for few minutes.
  • Drops should be repeated at least twice daily for 1 to 2 weeks.
  • It is preferable to use eardrops regularly as syringing can stimulate the production of wax.

 

Ear irrigation:

 

  • If the eardrops have been used regularly for 2 weeks and the problem persists, then ear syringing can be carried out. An appointment for the practice nurse is required for this procedure.
  • Ear syringing allows the ear canal to be irrigated with lukewarm water, which will dislodge the softened wax.
  • You may experience some dizziness after this procedure, but this quickly settles.

 

Contraindications to ear irrigation:

  • Previous surgery for specific ear problems
  • If you have or had a perforated ear drum
  • Ear pain
  • Infection in the ear in the past 6 weeks

  

Vaccinations

For more information about immunisations available and schedule please see government website:

  • https://www.gov.uk/government/collections/immunisation-against-infectious-disease-the-green-book
  • https://www.gov.uk/government/publications/the-complete-routine-immunisation-schedule

 

POD

From Monday 9th August patients will no longer be able use the POD

(Prescription Ordering Direct) to order repeat prescriptions

Patients should download the NHS App or sign up for online services via the practice to order their repeat prescriptions.

The NHS App is free to download from the App Store and Google Play.

You can also access NHS App services from the browser on your desktop or laptop computer.

For patients who do not have a smartphone or access to a computer or laptop they will be able to order their prescriptions on our prescription ordering service number 01322 628290

Please note that the prescription ordering service operates from 8:15 am - 1:30 pm Monday to Friday with a 15 minute break between 10:45 and 11am. Please call during the stated opening times.

 

Download the NHS App here:  www.nhs.uk/app


An open letter to our registered patients - Update on planning for our new medical centre

  

Before we update you on our planning for a new medical centre, we would like to thank you, our patients, for your understanding of the necessary changes we’ve had to make over the last few months because of the coronavirus pandemic and for your on-going observation of the social distancing and infection prevention control measures we have in place.

 

Late last year, we, together with Swanscombe and Bean Partnership were given the go-ahead by the former NHS Dartford, Gravesham and Swanley Clinical Commissioning Group* to work up proposals for a new medical centre on land south of Steele Avenue, in Greenhithe, which is owned by Kent County Council (KCC).

 

The need for a new medical centre in this area is well known and a number of sites have been considered over many years by your GP practices. None have proved viable options, with the most recent site we were considering over a year ago being in Stone, known as the Stone Pit 1/Horn Cross site.

 

Our proposal will bring together our three branch surgeries on one site. The branch surgeries being:

 

  • Greenhithe Surgery (32 London Road)
  • Ivy Bower Surgery (7 Ivy Bower Close)
  • Elmdene Surgery (273 London Road).

 

We have sought the views of patients over the years on proposals for a new medical centre and, we will again, when we reach the appropriate point in the process, be engaging with our patients on the scheme currently being worked up with KCC.

 

We’ll update you on how you can get involved and share your views as soon as we are able.

 

Telephones

We are aware that some patients are experiencing difficulty getting through on the telephone to our Temple Hill Practice.  We would like to make you aware that you can telephone any one of the following numbers and the receptionist will assist you.

01474 855000

01322 382181

01322 226090

 

Extra GP appointments available

Local GP practices including Temple Hill Group are working together to offer patients better access to GP appointments in Dartford, Gravesham and Swanley.

This means patients will be able to book an appointment to see a GP, practice nurse, or other health professional from 8am to 8pm, Monday to Friday. These extra appointments are available at a number of practices in the local area.

All patients registered with a GP in Dartford, Gravesham and Swanley can access these routine appointments which are bookable in advance. You can call this surgery to book them on our usual number 01322 226090, 01322 382181 or 01474 855000.

Patients should continue to access urgent GP appointments in the way they have been – eg through this GP practice for an on the day urgent appointment, or the out-of-hours GP service which can be accessed when this practice is closed by calling 111.

Temple Hill Group will also be offering extra appointments on Saturday mornings.

Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.

Find out more about how we are improving access for you https://www.dartfordgraveshamswanleyccg.nhs.uk/


WE ARE AWARE OF LARGE MEASLES OUTBREAKS IN THE UK, EUROPE, THE USA AND OTHER COUNTRIES DON’T LET YOUR CHILD CATCH MEASLES GET THEM VACCINATED WITH THE MMR VACCINE

The link below is to the MMR leaflet, answering some common questions about measles and the benefits of the MMR vaccine: https://www.gov.uk/government/publications/mmr-for-all-general-leaflet

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Opening Times

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

TELEPHONE SYSTEM

To help with the long waiting times on your telephone calls being answered we have had our telephone system reprogrammed to allow all of our 3 surgeries to answer incoming calls.  The reception staff will ask you what surgery you would like to be seen at to make sure your appointment is at the surgery of your choice. 

SMS Text Messaging

You will be sent two reminders about your booked appointments with the opportunity to text back CANCEL if this is no longer required.  If you do not wish to receive appointment reminders please contact the surgery and ask to opt out of SMS text messages.  We would encourage you to use this system as it will reduce the amount of wasted appointments which cost the NHS vast amounts of money each year.  Thank you for your cooperation. 

Named Accountable GP

From 1st April 2015 the GP Contract, held with NHS England, requires GP practices to allocate a Named GP to every patient.

This is to inform you that Temple Hill Surgery has met this requirement and all patients have been allocated a Named GP.If you wish to know who your Named GP is please contact Reception.PLEASE NOTE: There is no requirement for you to see your Named GP, you can still choose to see any Doctor or Nurse in the practice.
Training Practice

We would like our patients to know that we are a training practice. This means that the surgery will be involved in hosting and training fully qualified hospital doctors seeking to gain experience in General Practice. You may be offered an appointment with one of these doctors or see them sitting in with our regular clinicians. Although gaining General Practice experience, you can expect the same quality of care as you would normally. If you have any questions about this, please do not hesitate to contact us.

Emergency Dental Treatment

Doctors are no longer permitted to treat dental problems.  If you feel you require antibiotics you should contact your own dentist or the Out of Hours Service on 01634 890300.

Message to Female Patients

It is important that you attend for regular Cervical Smears.  If you have received a letter inviting you to make an appointment, please do so as soon as possible.

Friends & Family Test

In line with all other surgeries we are required by NHS England to ask patients to take part in a Friends & Family Test survey each time they contact the surgery.  Please speak to the receptionist who will be happy to supply you with the test.

Patient Participation Group

This Practice is committed to improving the services we provide to our patients.  To do this, it is vital that we hear from people about their experiences, views and ideas for making services better.  By expressing your interest, you will be helping us to plan ways of involving patients that suit you.  It will also mean we can keep you informed of opportunities to give your views and up to date with developments within the Practice. Please let us know if you are interested in becoming involved in the Practice Patient Participation Group.

Why we may be running late

We understand that when the Doctor or Nurse runs late it can be very frustrating and here at Temple Hill Group we understand.

The most common reason for running late is that several patients have come with either very complex or multiple problems. Remember 10 minutes is all that is allocated and only one problem is realistic in that time frame. We are dealing with complex human beings who we are trying to do our best for – you are one of them!

Urgent extras happen every single day and need to be seen – these are squeezed into a non-existent time between appointments.

Urgent house calls are sometimes needed and can be in the middle of a booked surgery. These often take a minimum of 30 minutes and disrupt the appointments.

We receive urgent phone calls throughout the day, either from patients, relatives, hospital doctors, district nurses, pharmacists, laboratories or care homes. Again these take time.

We are often in the position of breaking bad news to some of you. Maybe even the worst news of all. If that person was you, would you want us to get you out the door as quick as possible, when your world is falling apart.

We do not just stop seeing patients because all of the appointments are full. Every single day each doctor and nurse sees multiple extra patients with no appointments and this often means that they are late home to spend time with their own family.

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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