Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01322 226090
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Temple Hill Group Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Appointments
  • Prescriptions
  • Services
    • Armed Forces Veterans
    • Clinics & Services
    • COVID-19 & Flu
    • Fit Notes & Sick Notes
    • Join The Surgery
    • NHS App & Login
    • NHS Screening
    • Pharmacy First
    • Proxy Access
    • Temporary Registration
    • Test Results
    • Travel Vaccinations
    • Update Your Details
    • Vaccinations
    • Why We May Be Running Late
  • Surgery Information
    • Care Quality Commission
    • Comments And Complaints
    • Friends And Family Test
    • News
    • Our Team
    • Patient Participation Group
    • Practice Area
    • Practice Leaflet
    • Practice Performance
    • Practice Survey Results
    • Primary Care Network
    • Policies
    • Times & Out Of Hours
    • Training Practice
  • Health Information & Support
    • Carers
    • Emergency Dental Treatment
    • Find your NHS number
    • Health A to Z
    • Live Well
    • Medicines A to Z
    • NHS 111 Online
    • Pharmacy First
    • Sure Start
    • Useful Links
    • Useful Numbers
  • Contact
Home > Zero Tolerance

Zero Tolerance

We operate a zero tolerance policy. This covers any abuse or bad behaviour towards its staff, doctors or other patients. This could be physical, verbal or online.

GPs and staff have a right to care for others without fear of being attacked, abused or treated badly in any way. To provide our services a mutual respect between staff and patients has to be in place.

We will not tolerate aggressive behaviour, be it physical, verbal or online. This behaviour may result in your removal from the practice list. In extreme cases, we will contact the Police.

Below are some the types of behaviour we see that are not acceptable:

  • Using bad language, shouting or raising of voices at practice staff.
  • Any physical violence towards any member of our team or other patients.
  • Verbal abuse towards staff or patients in any form including shouting.
  • We will never tolerate intolerant language, discrimination or sexual harassment.
  • We will not accept repeated or unrealistic demands that cause stress to staff. We will meet requests wherever possible and explanations given when they cannot.
  • Trying bully or manipulate a staff member to get something.
  • Causing damage to, stealing or not returning practice equipment from the practice’s premises, staff or patients.
  • Obtaining drugs and/or medical services fraudulently.

Last Updated 5 Sep 2024

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Temple Hill Surgery

St Edmunds Church, St Edmunds Road, Dartford, Kent, DA1 5ND

  • 01322 226090
  • gp.G82647@nhs.net

Ivy Bower Surgery

7 Ivy Bower Close, Greenhithe, DA9 9NF

  • 01322 382181
  • gp.G82647@nhs.net

West Kingsdown Medical Centre

London Road, West Kingsdown, TN15 6EJ

  • 01474 855000
  • gp.G82647@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services