Complaints Procedure

The NHS complaints procedure

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution.

The NHS encourages feedback because it's used to improve services. If you wish to share your views and experiences, positive or negative, simply speak to a member of staff or contact the Practice Manager or Practice Supervisors:-

Mrs Ros Woodyard    Practice Manager  Email:

Ms Ruby Ray              Reception Supervisor Temple Hill

Mrs Parm Randhawa  Reception Supervisor Ivy Bower           

Mrs Tracie Crisp         Reception Supervisor West Kingsdown

If you have any concerns and do not wish to complain directly to the practice please contact NHS England.

To contact NHS England:

    • phone 0300 311 22 33

If you're unhappy with the response to your complaint after trying a local resolution, another option is to complain to the Parliamentary and Health Service Ombudsman. The ombudsman carries out independent investigations into complaints about government departments, their agencies and the NHS. You can call the ombudsman's complaints helpline on 0345 015 4033.

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