Patient Charter
Your rights and responsibilities
Our Responsibilities to you.
You will be treated as an individual and will be given courtesy and respect at all times.
An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.
Requests for repeat prescriptions will be dealt with by our prescription ordering service within 48 working hours.
All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
We wish to make the Practice as accessible as possible. If you have hearing, visual or physical difficulties please let our Reception Staff know, so that we can enable you to fully use our services.
Respect will be shown for religious and cultural beliefs.
We will do everything we can to answer the phone promptly and courteously.
We listen and respond to our patients complaints and suggestions.
If you are unable to attend your appointment you are expected to cancel
You have the right to see your medical records subject to the law.
We operate a completely confidential service and will only share your details with health professionals involved in your care, unless you give us written permission to do otherwise
Your Responsibilities to us.
If you are unable to attend for an appointment please let us know so that we can offer it to someone else.
If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 10:00am if at all possible.
We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.
Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.
Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.
Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted.